Have you ever heard of the advice to answer a phone call in three rings or less? With all of the digital communication taking place these days, it is fair to assume that this tried-and-true practice has fallen to the wayside. If you or your firm is continually answering calls after four, five, or even six rings, then you may be losing out on valuable customer relationships.
Read MoreWhen 80 percent of communication within the legal profession are still done by telephone, using apps and email doesn’t always convey the urgency or care for new and existing clients. Many prospective clients are under a sense of urgency and fear when calling for a new attorney, and we’re able to compassionately and professionally control the call, complete intake, and ensure that your on-call staff is notified if it is an emergency.
Read MoreTelephone answering services are a great way to handle calls from clients and potential clients. They can fill in for after-hours calls when there is not a physical receptionist available to take your calls, or become a full time virtual receptionist for your small firm.
Read MoreNobody likes to call a company or a business and get "Press 1 for X" and "Press 2 for Y". It turns many customers off and makes them feel like they are playing "second fiddle" to everything else that is going in your office on that specific day.
Even worse?
Endlessly calling a law firm and never getting someone to pick up or answer a call because your staff is busy meeting with clients and taking care of other pressing issues. These frustrations clients have may result in losing potential customers and thus potential revenue.
Read MoreDistractions seem to be more common than ever in the workplace. Did you know an astounding 70 percent of employees in the workplace are distracted? Distractions are attributed to emails, meetings, and phone calls just to name a few. These distractions are costly to your firm, and negatively affect your bottom line. Hiring a legal answering service for your firm is a great way to combat workplace distractions and increase your bottom line. Let's take a look at how a legal answering service can save your firm billable hours.
Read MoreLegal issues can arise at any time of the day or night, weekday or weekend. Due to meeting with clients and days spent in court, it is impossible to catch every single phone call. Missed phone calls can translate into frustrated clients and missing out on potential clients. Virtual receptionists can free you and your staff up to meet with clients and go to court while making sure your firm never misses a phone call.
Read MoreHere at Legal Call 24 our commitment to the small law firms we serve is to convert their callers into clients. We have a proven formula of how we turn callers into your future clients. In this post, we will discuss exactly how we can do that and how we will be there for your small legal form 24/7/365
Read MoreMeaningful personal interactions go further than almost anything else in helping build a good relationship with the customers your business serves. In the age of growing technological advancements, personal interactions are vital to helping your company grow and develop as well as gain new customers. Customers feel valued when they get interacted with on a personal level.
Read MoreOur Senior Business Manager speaks to Chris Mullins about Legal Call 24 and the services we provide for law firms of all sizes. This interview will be released as a podcast, and appeared in the January issue of Intake Academy.
Read MoreYour legal career is likely to be one full of highly-competitive individuals all trying to get a “leg up” or individuals trying to be the best at what they do. In a competitive field such as the legal world, you will have to have to prove what your credentials are and why you stand out of the dozens of other candidates trying to apply for the same few select jobs.
Read MoreExcessive stress is taking its toll among lawyers everywhere, especially in metropolitan areas. Unless stress is managed with the same care and sensitivity as a client’s pressing problem, dire consequences can ensue.
Read MoreLegal Call 24 is excited to announce that for the 19th year in a row we have worked hard to achieve the Cam-X Award of Excellence Award of Excellence in Telecommunications.
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