How Legal Virtual Receptionists Can Transform Your Firm
Message taking is no longer like it was in the 1960s, although a lot of companies reflect on nostalgia to sell their services. Legal Call 24 moves past the kitsch and pop art to ensure that we’re reflecting of the 21st century, integrating with software systems and maintaining customer service standards that are expected in the instant need economy.
Outsourcing to a legal virtual receptionist allows for your firm to scale at a fraction of the cost of hiring full-time administrative staff. At the cost of one billable hour a day, you can provide client relations and intake 24/7/365. This allows for your firm to be available immediately for any potential client to get information about your firm, regardless of what time it is.
Not all answering services are built to the same standards. While some focus on being available during business hours, others look to integrate with the law firm taking on full time reception services. Legal Call 24 marries a 24-hour availability and integration with day to day operations, customizing each account with the needs of our clients top of mind.
Clients Always Get Customer Service
Having a personable voice on your phones makes the difference when looking to connect with potential clients. In a time of crisis, people want to hear a compassionate, empathetic voice.
When 2 out of 3 potential clients say their “decision to hire” is most influenced by whether a lawyer responds to their first call or email immediately, having a 24/7 reception service allows for this to happen instantly, removing the need to continue searching for legal services.
Maintain a Professional Image
There are no off days at Legal Call 24. Our Agents are monitored, graded and maintain an exceptional level of experience throughout the call made to your firm. This allows for a professional image to thrive. Regardless of the time of day, our Agents are working to provide customer service. With testing through three professional organizations, every single call we take needs to be at 100.
Better Time Management
When the phone rings, it takes an average of 20 minutes to once again focus on what you were doing before the interruption. As we use apps and tools to monitor our time, Legal Call 24 can completely remove the distraction, when you’re under a time crunch.
Forward your calls to us, at any time and we seamlessly take over. From discovery, to client meetings, court dates or out of office professional development, you and your team can be present without distraction.
Still want to see if Legal Call 24 can benefit your firm? We stand by our service with a 21-day guarantee. If you’re not completely satisfied with our virtual receptionist service, we’ll refund you the cost of our service.
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