What's Important in an Answering Service Greeting?

There's more to hiring an answering service than just hiring someone to answer the phone. Not only do you need well-trained professionals who understand phone courtesy, but consideration also needs to be put into the answering service greeting. In many instances, the person your client speaks to on the phone may be their first interaction with your law firm. That's why it's important to make sure your answering service is a clear representation of who you are and what you stand for—and why it's important to take care with your answering service greeting.

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Sharron LawsonComment
3 Ways to Leverage Facebook to Launch Your Private Law Practice

These days, it doesn't take an office to launch a law practice. We've talked before in our blog about how to practice law without an office. But we can't stress enough that even without an office, quality customer service is invaluable. When you're working in a less conventional setting, you need unconventional tools to communicate with future clients and provide them with the services they need to choose you over their competitors. Today, we're going to take a look at one powerful tool you may not even realize you have at your disposal: Facebook. These 3 tips will help you leverage Facebook and get your practice off to a great start—or launch your existing practice into new success!

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Legal Call 24 Can Help Your Law Firm Perform Client Intake

For the past half of a decade, Legal Call 24 has proudly been helping law firms of all sizes perform their client intake processes. We work in all various types of law and have handled a variety of different client intake needs throughout that time. We continue to expand our services and improve our staff training to ensure that we can handle any needs that your client has adequately and professionally.

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How to Improve Employee Engagement in your Law Firm

Turnover in law firms is at its highest-ever rate, and anyone can tell you that's a bad thing. High turnover rates in a firm make it hard to retain clients, who may lose trust with the firm over time. Hiring and training new employees is also expensive. In order to retain your employees, the number one thing to work on is employee engagement. According to Huff Post, engagement matters because it improves a firm's retention rates, productivity, and profitability. So how do you improve engagement in your firm? Here are three important steps.

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Sharron LawsonComment
How Superior Customer Service Training Helps Law Firms Succeed

You never get a second chance to make a good first impression. 

This phrase, cliched as it is, remains as true now as it has ever been. 

Many businesses ignore the need to make a good first impression on their customers at their own peril. To the customer, a friendly and knowledgeable greeting can inspire confidence from their first interaction. Customers who contact a law firm need to be at ease from their first interaction. If they feel respected they are more likely to patronize your firm and remain loyal customers. 

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Strange Law Suits

New lawsuits are being filed everyday over frivolous matters, but some are so bizarre that only the plaintiff can discern why it's worth the court costs. The plaintiff files a complaint; someone serves papers to the defendant; lawyers present the evidence and argue their points; witnesses take the stands; and the judge hands down a ruling. Sometimes there is a large sum of money on the line that warrants such a long process, but occasionally, there is no logical reason behind the lawsuit.

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Best Podcasts for Lawyers

 

Whether you are looking for an entertaining way to pass the time during your commute, or are just looking to brush up on different areas of the law, podcasts are a great way to acquire more information. While several of the podcasts listed below are geared to lawyers specifically, others focus on law-adjacent topics and general professional tips. 

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Why You Need Live Call Handling

With the influx of AI within the legal industry is working to make many legal operations streamlined. Coupling that with the change in buying habits in which clients are researching attorneys, aren’t scared to ask for a reduced rate, and expect a high level of service, and immediate availability regardless of time of day.

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Sharron LawsonComment
How Can You Practice Law Without an Office?

Practicing law without an office might seem like a bit of an off-the-wall concept, but it's becoming much more common than many people think. Renting office space is expensive, and with rental rates continually rising, there are more and smaller legal firms choosing to operate remotely or without one, single, designated office space that they call their "home base."

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Sharron LawsonComment
Get Assistance with Call Answering for Your Bail Bonds Business

Legal Call 24 is proud to announce that we offer call assistance to more than just legal firms. We are also happy to provide our call-answering services to Bail Bond Companies as well. Our highly-trained staff knows how to take down Bail Bond Company calls and ensure that they have the correct information every single time.

Our #1 priority is to ensure that each bail bond company that uses our services is 100% satisfied with our services. Our highly-trained professionals work hard to ensure that we get every call right, every time, no exceptions.

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How Legal Virtual Receptionists Can Transform Your Firm

Outsourcing to a legal virtual receptionist allows for your firm to scale at a fraction of the cost of hiring full-time administrative staff. At the cost of one billable hour a day, you can provide client relations and intake 24/7/365. This allows for your firm to be available immediately for any potential client to get information about your firm, regardless of what time it is.

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Why is Three the Magic Number in Answering Calls

Have you ever heard of the advice to answer a phone call in three rings or less? With all of the digital communication taking place these days, it is fair to assume that this tried-and-true practice has fallen to the wayside. If you or your firm is continually answering calls after four, five, or even six rings, then you may be losing out on valuable customer relationships.

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Three Reasons Why Legal Call 24 is the Best Answering Service for Small Law Firms

When 80 percent of communication within the legal profession are still done by telephone, using apps and email doesn’t always convey the urgency or care for new and existing clients. Many prospective clients are under a sense of urgency and fear when calling for a new attorney, and we’re able to compassionately and professionally control the call, complete intake, and ensure that your on-call staff is notified if it is an emergency.

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Four Ways Your Firm Can Benefit from Overflow Call Handling

Nobody likes to call a company or a business and get "Press 1 for X" and "Press 2 for Y". It turns many customers off and makes them feel like they are playing "second fiddle" to everything else that is going in your office on that specific day.

Even worse?

Endlessly calling a law firm and never getting someone to pick up or answer a call because your staff is busy meeting with clients and taking care of other pressing issues. These frustrations clients have may result in losing potential customers and thus potential revenue.

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Sharron LawsonComment
Save Your Firm Billable Hours By Using a Legal Answering Service

Distractions seem to be more common than ever in the workplace. Did you know an astounding 70 percent of employees in the workplace are distracted? Distractions are attributed to emails, meetings, and phone calls just to name a few. These distractions are costly to your firm, and negatively affect your bottom line. Hiring a legal answering service for your firm is a great way to combat workplace distractions and increase your bottom line. Let's take a look at how a legal answering service can save your firm billable hours.

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Sharron LawsonComment
Three Tips for Choosing the Best Virtual Receptionist for your Law Firm

Legal issues can arise at any time of the day or night, weekday or weekend. Due to meeting with clients and days spent in court, it is impossible to catch every single phone call. Missed phone calls can translate into frustrated clients and missing out on potential clients. Virtual receptionists can free you and your staff up to meet with clients and go to court while making sure your firm never misses a phone call. 

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Five Strategies for Building Trust with Clients Through Personal Interaction

Meaningful personal interactions go further than almost anything else in helping build a good relationship with the customers your business serves. In the age of growing technological advancements, personal interactions are vital to helping your company grow and develop as well as gain new customers. Customers feel valued when they get interacted with on a personal level.

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