Three Tips for Choosing the Best Virtual Receptionist for your Law Firm
Unfortunately, the need for legal help is not restricted to business hours. Legal issues can arise at any time of the day or night, weekday or weekend. Due to meeting with clients and days spent in court, it is impossible to catch every single phone call. Missed phone calls can translate into frustrated clients and missing out on potential clients. Virtual receptionists can free you and your staff up to meet with clients and go to court while making sure your firm never misses a phone call.
What Is a Virtual Receptionist?
Virtual receptionists are typically contract workers who work remotely for a business. They precisely handle phone calls according to the protocols set forth by the business. Are you interested in hiring a virtual receptionist but not sure how to go about finding one? Let's take a look at how to choose the best virtual receptionist for your firm.
Professionalism Is a Must
Professionalism is extremely important when it comes to your clients. When searching for the perfect virtual assistant, professionalism must be at the top of the list. Receptionists must be able to communicate in a clear, concise, professional tone without the use of slang and profanities. Knowledge of the legal industry is imperative, along with a friendly, helpful attitude.
Ability to Multitask
Although the specific tasks will vary depending on what your firm needs. Your virtual receptionist should be able to talk, type, read and listen in one call. Since your firm is billed by the minute it is extremely important that your virtual receptionist is capable of handling each call and account as concisely and efficiently as possible. When vetting candidates, be sure to explain your firm's needs and expectations.
Knowledge of the Industry
It is advisable to choose virtual receptionists who have at least some knowledge of the industry. You will end up with frustrated clients if your virtual receptionist doesn't understand what the client is asking or what the client needs. Make sure your virtual receptionist is professionally vetted and monitored by third parties such as Cam-x, ATSI, and NAEO. This is a means of quality control. Failure to use virtual receptionists with these qualifications can hurt your firm instead of helping your business grow.
The team at Legal Call 24 are experts in the field. They are professionals who are trained in handling your firm's phone calls to your exact specifications in a professional, friendly, and helpful manner. Their services are available 24/7 year-round to accommodate all of your phone monitoring needs any time of the day or night.